Retail

Individuals in this position visit retail/wholesale outlets as per daily route plan and make sales calls using relevant selling aids like handheld devices to increase productivity and achieve sales targets, demonstrate commanding knowledge of the trade being serviced by him/her and the existing competitors. He/she identifies new outlets to increase product sales and provide service facilitating resolution of trade problems related to products and company being represented by the salesman. He/she creates demand at point of sale by creating visibility for products putting POSM (Point of sales material) and merchandising elements like counter top/shelves or racks depending on the category of product he/she sells. Hence, he/she needs to understand, influence and own the execution standards of availability and in store visibility.

Pre-requisites to Training

• Class X Pass

Training Outcomes

• Be updated on knowledge of products to be sold and merchandised
• Have thorough understanding of business and productivity targets and measures to achieve the same
• Learn steps to make an effective sales call
• Develop capability for handling credit management of an outlet – both receivables and payables
• Learn to appreciate the benefits of building good personal relationship

In addition to above course, candidates will be trained on soft skills and be taken through an entrepreneurship program

Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered.

Pre-requisites to Training

• Class X Pass

 Training Outcomes

• Process credit applications for purchases
• Help keep the store secure
• Help maintain health and safety standards
• Demonstrate products to customers
• Help customers choose right products
• Provide specialist support to customers facilitating purchases
• Maximize sales of goods and services
• Provide personalized sales and post-sales service support
• Create a positive image of self and organization in the customers mind
• Resolve customer concerns
• Improve customer relationship
• Monitor and solve service concerns
• Promote continuous improvement in service
• Work efficiently with  retail team of the organization

In addition to above course, candidates will be trained on soft skills and be taken through an entrepreneurship program

Individuals in this position display merchandise and interact with customers to understand their needs in order to service them with relevant product offerings whilst working cordially within the product and retail teams.

Pre-requisites to Training

• Class X Pass

 Training Outcomes

• Display stock to promote sales
• Plan and prepare visual merchandising displays
• Dress visual merchandising displays
• Dismantle and store visual merchandising displays
• Prepare products for sale
• Promote loyalty schemes to customers
• Keep the store secure
• Maintain health and safety standards
• Keep the store clean and hygienic
• Provide information and advice to customers
• Create a positive image of self and organization in the customer’s mind
• Work efficiently with  retail team of the organization

In addition to above course, candidates will be trained on soft skills and be taken through an entrepreneurship program