Advanced Computers

Associate – CRM in the Advanced computers Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate-Voice. Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with assisted computer support. They respond to queries, resolve problems, record complaints and/or receive feedback.

Pre-requisites to Training

• Graduate degree/ diploma in any discipline

 Training Outcomes

• Collect payments over the telephone
• Convert customer enquiries into sales
• Make outbound telesales calls
• Deal remotely with customer queries
• Manage your work to meet requirements
• Work effectively with colleagues
• Maintain a healthy, safe and secure working environment
• Provide data/information in standard formats
• Develop knowledge, skills and competence around industry information

In addition to above course, candidates will be trained on soft skills and be taken through an entrepreneurship program